How close does the device have to be to my phone to sync?
The device will sync when the device is within 100m radius of the PetDialog app on your phone.
The device is designed to try to automatically sync at 4 set times per day (as listed in the activity and wellness tab of your pet’s profile in the PetDialog app) as this helps reduce battery power consumption. The automatic syncing will only occur if:
- You keep your Bluetooth turned on (for both iOS and Android devices)
- You keep your Personal Hotspot (for iOS devices) or Bluetooth tethering (for Android devices) turned on
- You are within the 100m range of your device at the 4 set times per day
However, if you have not been in this close proximity or your device hasn’t sync’d that day then a daily manual sync is recommended
How do I manually sync my device?
Follow the manual syncing guide for both iOS and Android here