Been away for a few days… Can I retrieve my data?
It’s best to sync just before you go away, and again as soon as you get home to minimise any data loss. The device will store roughly 3 days of data (depending on how active your dog is) before overwriting with new data. View our guide to learn about ‘Manually Syncing Your Device‘
My device has synced, but not all the data has appeared in the PetDialog App
This can happen when the device is not able to upload entire data sets (like when the dog is running away from the phone, low mobile phone signal, etc.). Thus only some of the data is uploaded and won’t be up to date in the app. Don’t worry though, the device still keeps the most recent data on it and will try to upload it during the next sync.
How often do I need to sync my PetDialog+ device to avoid losing data?
A daily sync is recommended if you do not have your automatic syncing active. Your PetDialog+ device stores your dog’s activity and sleep information for 3 days. You must perform a manual sync to keep the data